Refund & Returns Policy

At 3DXplore Market, we are committed to operating a fair, transparent, and accountable platform. This Refund and Returns Policy explains clearly how funds are handled, what circumstances qualify for a refund or adjustment, and what items are non-refundable by the nature of our AI-powered digital commerce model.

Because all transactions on 3DXplore Market are processed in USDT cryptocurrency (TRC-20 or BEP-20) — which are irreversible by nature of the blockchain — our refund processes involve account balance credits rather than blockchain transaction reversals in most cases.

The capital component of your VIP Shop License investment powers your AI selling sale cycles. Unlike the license fee, your capital is returned to you at the end of every completed sale cycle. This is the fundamental mechanic of the 3DXplore Market system:

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  Automatic Return: At the end of every completed 7-day AI sale cycle, your full capital amount is automatically credited back to your platform account balance. No request, claim, or action is required on your part.
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  Net of AI Fee: The returned amount is your capital plus your sale cycle profit, minus the AI processing service fee automatically deducted at sale cycle completion. The fee is transparent and applied consistently.
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  Instant Availability: Once credited, your returned capital is immediately available in your account balance. You may use it to restart a new sale cycle, request a withdrawal, or hold it in your balance.
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  No Lockup Period: There is no mandatory lockup or holding period on your returned capital. You are free to withdraw it at any time following the standard weekend withdrawal process.

The following circumstances may qualify for a balance adjustment, account credit, or refund consideration upon verification and review by our support team:

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  VIP Shop License Fee: Once your AI sale cycle has been activated and your shop is live, the license fee portion of your total investment is non-refundable. The license fee covers platform activation, commission structure setup, and shop tier access.
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  AI Processing Fee (5%): The 5% AI processing fee deducted from all withdrawals is non-refundable. This fee covers the cost of our secure payment processing and blockchain transaction infrastructure.
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  Completed Sale Cycle Profits Already Withdrawn: Any sale cycle profits that have been processed and sent to your personal USDT wallet cannot be recalled, reversed, or refunded. Blockchain transactions are final and irreversible.
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  Funds Sent to Incorrect Wallet Address: Members are solely responsible for the accuracy of wallet addresses entered on the platform. Funds sent to incorrectly provided addresses cannot be recovered or refunded.
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  Commission Earnings: Commissions earned and credited to your account from your downline's license activations are not subject to return or reversal once processed.
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  Deposits Made in Error by Member: If a member accidentally deposits an amount different from intended, the difference is not eligible for refund. All deposits are irrevocable once confirmed on the blockchain.

In rare circumstances, a sale cycle may fail to complete as expected. The resolution depends on the root cause of the failure:

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  Platform-Side Failure: If a sale cycle fails to complete due to a confirmed technical error on our side, your full capital will be returned to your account balance immediately. The sale cycle will be reset at no additional cost. You may restart your sale cycle without purchasing products again.
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  Double Charge Error: If the wholesale products were charged at double price due to a platform pricing error (as occurred in past cases), the excess amount will be corrected and refunded to your balance. A formal investigation is opened within 24 hours of receiving your report.
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  Partial Sale Cycle Completion: If a sale cycle partially completes (some products sold but sale cycle did not fully close), the matter is reviewed on a case-by-case basis. Partial capital returns may apply depending on the percentage of the sale cycle completed.
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  Member-Initiated Cancellation: If a member requests cancellation of an active sale cycle before completion, capital return eligibility is assessed on a case-by-case basis. License fees are not refunded in this scenario.

If a verified deposit has not been credited to your account within the expected processing window, follow this process:

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  Required Evidence: To investigate a non-credited deposit, you must provide your transaction ID (TXID) from the blockchain, a screenshot of the transaction confirmation, the exact USDT amount, the sending and receiving wallet addresses, and the date and time of the transaction.
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  Verification Timeline: Upon receipt of all required evidence, our team will verify the transaction on the blockchain and credit your account within 24–48 hours if the deposit is confirmed as received by our platform wallet.
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  Wrong Network Deposits: Deposits sent on an unsupported network (e.g., sent on ERC-20 instead of TRC-20) cannot be credited and may not be recoverable. Always verify the network before sending any deposit.
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  Minimum Deposit: Deposits below the minimum threshold displayed on your dashboard will not be credited and cannot be refunded once sent to the blockchain.

If you submitted a withdrawal request but did not receive your USDT within the expected processing window, the following resolution process applies:

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  Standard Window: Withdrawals are processed every Saturday and Sunday. If your request was submitted and confirmed during the week, it will be included in the next weekend's processing batch. Allow until the end of Sunday before raising a concern.
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  Delayed Payments: If your withdrawal was not received by Monday following the processing weekend, contact our support team with your withdrawal request ID, amount, and destination wallet address. We will investigate and resolve within 48 hours.
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  Wrong Wallet Address: If you discover you entered an incorrect wallet address after a withdrawal has been sent, we are unable to reverse the transaction. Blockchain transfers are final. Please double-check all wallet addresses before submitting any withdrawal request.
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  Cancelled Requests: Withdrawal requests may be cancelled by the member before they are confirmed (within 24 hours of submission). Once confirmed, the request enters the processing queue and cannot be cancelled.

To submit a refund, balance adjustment, or dispute request, follow these steps carefully. Incomplete submissions delay resolution time significantly.

All refund and dispute cases follow this processing timeline from the moment a complete, properly documented request is received by our support team:

For all refund requests, balance disputes, deposit issues, or withdrawal concerns — contact our dedicated support team. We aim to respond to all requests within 5 business days, with urgent sale cycle-failure cases prioritised within 24 hours.