Overview
Refund Policy – 3dxploremarket.com
At 3dxploremarket.com, we provide digital products, virtual services, licenses, and online-based solutions. We do not sell physical goods and do not offer shipping.
Refund Eligibility (30-Day Policy)
Our refund policy is valid for 30 days from the date of purchase.
If 30 days have passed since your purchase, we are unable to offer a full or partial refund.
To be eligible for a refund:
- You must provide valid proof of purchase (receipt, transaction ID, or order confirmation).
- The request must be submitted within 30 days.
- The digital product or service must not have been fully delivered, fully accessed, fully consumed, downloaded, activated, or used beyond reasonable evaluation.
Because our products are digital in nature, once access, download, activation, license key delivery, or service fulfillment has been completed, refunds may not be granted.
Non-Refundable Items
The following items and services are non-refundable:
- USDT (TRC-20) payments
- Downloadable digital products once accessed or downloaded
- Activated software licenses or license keys
- Shop license fees
- Retail digital service items
- Custom or personalized digital services
- Promotional or discounted (sale) items
Partial Refunds
Partial refunds may be granted in limited cases, including:
- Service interruptions caused directly by our system.
- Technical issues verified by our team that prevent product functionality.
- Duplicate payments.
- Accidental multiple purchases of the same item.
Refund eligibility is determined after internal review.
Refund Process
Once your refund request is received:
- We will review your request and verify purchase details.
- You will receive an email notification confirming approval or rejection.
- If approved, the refund will be processed to your original payment method within a reasonable processing period.
Processing times may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund:
- Check your USDT wallet again.
- Contact our support provider (processing delays may occur).
- Contact your wallet host sponsor for further clarification
If you still have not received your withdrawals after completing these steps, please contact us at:
Exchanges
Because we do not sell physical products, exchanges are not applicable.
If a digital product is defective or not functioning as described, please contact our support team. We will review the issue and may offer:
- Technical assistance
- Replacement access
- License re-issuance
- Or an appropriate resolution at our discretion
USDT TRC-20
If a digital product was purchased as a usdt and delivered directly to the recipient's email:
- Refunds (if approved) will be issued to the original purchaser.
- Store credit may be offered in certain cases at our discretion.
Need Help?
For any questions related to refunds, billing, or technical issues, please contact: