Privacy Policy

Welcome to 3DXplore Market Group Ltd ("3DXM", "we", "us", or "our"). We are a technology-driven digital commerce company headquartered in Kuala Lumpur, Malaysia, operating an AI-powered automated digital commerce ecosystem across 150+ countries since 2011.

This Privacy Policy applies to all users of our platform at 3dxploremarket.com and any related mobile applications, tools, or services (collectively, the "Platform"). By registering for, accessing, or using our Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

A. Information You Provide Directly

• Account Registration Data: Full name, email address, phone number, country of residence, and login credentials when you create an account.
• Identity Verification (KYC): Government-issued identification documents, proof of address, and other verification materials required for regulatory compliance.
• Financial Information: USDT wallet addresses (TRC-20 / BEP-20), transaction history, deposit records, withdrawal requests, and VIP Shop License purchase details.
• Referral & Network Data: Your referral link usage, downline member IDs, and commission tracking data across up to 5 generations of your network.
• Communications: Messages, support tickets, feedback, or correspondence you send us via email or any contact form.
• Profile Information: Optional profile details such as display name or country flag you choose to add to your account.

B. Information Collected Automatically

• Device & Technical Data: IP address, browser type, operating system, device identifiers, screen resolution, and time zone.
• Usage Data: Pages visited, features used, clicks, session duration, cycle activation times, and navigation patterns within the Platform.
• Transaction Logs: Automated records of all AI cycle activations, product stock events, sale completions, profit credits, and withdrawal processing times.
• Log Files: Server logs automatically recording your interactions with the Platform for security and debugging purposes.

C. Information from Third Parties

• Referral Sources: When you join via a referral link, we receive the referring member's ID and your registration timestamp.
• Blockchain Data: Publicly available on-chain data associated with TRC-20 USDT transactions for verification purposes.
• Analytics Providers: Aggregated and anonymised usage data from third-party analytics services to help us improve the Platform.

We use the information we collect for the following purposes, based on legitimate interest, contractual necessity, legal obligation, or your explicit consent:

We may share your information only in the following strictly limited circumstances:

• Service Providers: Trusted third-party vendors assisting with hosting, analytics, email delivery, and security — all bound by strict confidentiality agreements and data processing agreements.
• Payment & Blockchain Infrastructure: Information necessary to process USDT (TRC-20 / BEP-20) transactions, including wallet addresses recorded on the public blockchain as required by the network.
• Your Referral Upline: Limited network data (username and VIP level) visible to your direct sponsor for commission calculation purposes only. Your full personal details are never shared.
• Legal Authorities: When required by law, court order, or legitimate regulatory requests in applicable jurisdictions, we will disclose the minimum information necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections being provided to you.
• With Your Explicit Consent: For any other purpose not described here, we will request your explicit consent before sharing your data.

What we can confirm is that the 3DXM AI operates across multiple international digital commerce channels, targeting real external buyers — businesses, digital art collectors, and individual consumers worldwide — who purchase premium digital products independently of any member recruitment activity.

Additionally, after purchasing any VIP Shop License from 3DXplore Market, you are completely free to independently list and sell your digital products on external platforms as well. Below are five reputable global platforms our members can use to expand their own reach beyond the 3DXM AI system:

We use cookies and similar tracking technologies to enhance your experience on the Platform and gather usage data. By using our Platform, you consent to our use of cookies in accordance with this Policy.

• Essential Cookies: Strictly necessary for the Platform to function — authentication, session management, and secure login. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymised data about how users interact with the Platform to help us improve performance and fix bugs.
• Functional Cookies: Remember your preferences including your language selection (EN, FR, ES, AR, DE, PT, ZH, HI) and display settings.
• Analytics Cookies: Used by third-party analytics tools to help us understand traffic patterns and user behaviour in aggregate form.
• Referral Tracking Cookies: Track referral links to ensure accurate attribution of new member registrations to the correct sponsoring member for commission purposes.

You may control cookie settings through your browser preferences. For more information about managing cookies, visit www.aboutcookies.org.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction at all times.

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive stored data is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data is strictly limited to authorised personnel governed by role-based access controls and multi-factor authentication requirements.
• Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our infrastructure on an ongoing basis.
• Incident Response: We maintain a documented data breach response plan. Affected users and relevant authorities will be notified within 72 hours in accordance with applicable law.
• USDT Transaction Security: All USDT withdrawal requests are verified against your registered wallet address and subject to confirmation delays and manual review to prevent unauthorised transfers.

3DXplore Market operates globally across 150+ countries. Your personal data may be transferred to, processed, and stored in countries other than your country of residence, including Malaysia where our headquarters are located.

• Standard Contractual Clauses: Where required by applicable law, we use legally approved contractual frameworks governing the transfer of personal data to third countries to ensure adequate protection.
• Adequacy Decisions: We rely on adequacy determinations by relevant supervisory authorities where such determinations are available and applicable.
• Binding Corporate Rules: Internal policies governing consistent data handling standards, security requirements, and your rights across all of our global operations.

By using our Platform, you acknowledge and consent to the transfer of your information to Malaysia and other countries that may have different data protection laws from your country of residence.

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Active Account Data: Retained for the full duration of your active membership, including your entire VIP license period (up to 7 years for VIP 6 Triumpux).
• Financial & Transaction Records: Retained for a minimum of 7 years after the transaction date to comply with applicable financial regulations and AML requirements.
• KYC / Identity Documents: Retained as long as required by applicable AML/KYC regulations, typically 5–7 years after account closure.
• Commission & Network Records: Retained for the duration of your network's activity plus any applicable legal retention period thereafter.
• Support Correspondence: Retained for 3 years after the last communication to enable resolution of any subsequent disputes or enquiries.
• Closed / Dormant Accounts: Personal data is anonymised or securely deleted after the applicable retention period has expired, in accordance with our data deletion procedures.

Depending on your country of residence and applicable data protection laws (including GDPR, CCPA, and Malaysian PDPA), you may have the following rights. Contact us at 3Dxploremarket@gmail.com to exercise any of these rights.

We respond to all valid data subject requests within 30 days. In complex cases, we may extend this period by a further 60 days with prior written notice to you. No fee applies unless requests are manifestly unfounded or excessive.

The 3DXplore Market Platform is intended exclusively for adults aged 18 years or older. We do not knowingly collect, process, or store personal data from individuals under the age of 18 at any time.

If you believe a minor has created an account on our Platform, please contact us immediately at 3Dxploremarket@gmail.com and we will investigate the matter and take appropriate action, including immediate account termination and data deletion, without undue delay.

Our Platform may contain links to third-party websites, services, or resources (such as payment gateways, blockchain explorers, social media platforms, or the external selling platforms listed in Section 4B above) that are not owned or controlled by 3DXplore Market Group Ltd.

This Privacy Policy applies solely to the 3DXplore Market Platform and services. We have no control over and assume no responsibility for the content, privacy practices, terms, or policies of any third-party sites or services. We strongly encourage you to review the privacy policies of any third-party services you access through links on our Platform before providing any personal information to them.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or Platform features. When we make material changes, we will:

• Update the "Last Updated" date displayed on this page and in the sidebar navigation.
• Send a written notification to your registered email address clearly summarising the key changes made and their effective date.
• Post a prominent announcement on the Platform dashboard visible to all logged-in members for a minimum of 30 days.
• Display a prominent notice on the Platform for a minimum of 30 days after the update takes effect to ensure all members are informed.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy terms. If you do not agree with the updated Policy, please contact us at 3Dxploremarket@gmail.com to request account closure.

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Privacy team directly. We are committed to responding to all genuine enquiries within 5 business days.

If you are located in the European Economic Area and believe your data protection rights have been violated and we have failed to adequately address your complaint, you also have the right to lodge a complaint with your local data protection supervisory authority.